العربية

Terms of Use

These terms apply when you use the Sahel app or website, and when you book a Sahel service. By creating an account or making a booking, you accept them.

Last updated: 1 November 2026

Who we are

Sahel is operated by Al Sahl Al Saab Home Cleaning Services / Limited Liability Company, Amman, Jordan. In these terms, 'Sahel', 'we' and 'us' mean this company, and 'you' means anyone who uses the Sahel app or website or makes a booking.

These terms are an agreement between you and Sahel. Our Cancellation & Refund Policy is part of them. Our Privacy Policy explains how we use your personal data.

Our services

Sahel provides these services in Amman:

Laundry services, AC services, women's beauty services and men's grooming are coming soon. They cannot be booked yet.

The app shows the options for each service when you book. For car washes, the wash van brings its own water, power and every supply, so we do not use your water, power or supplies.

Your account

You can browse services and prices in the app without an account. You need an account to book.

You sign in with your mobile number and a one-time code. The code comes by WhatsApp, or by SMS as a backup. You can also sign in with Apple or Google. Sahel does not use passwords.

To use an account, you must be legally able to make a binding agreement under Jordanian law. Give correct details and keep them up to date. Keep your phone safe, because your sign-in codes are sent to it.

You can save addresses (map pin, building, floor and notes) and cars (make, model, colour and plate). The app sets your car's size from its make and model.

You can delete your account in the app. Our Delete your account page explains how.

Booking

You book and manage Sahel services only in the Sahel app, which is coming soon. WhatsApp is used only to send sign-in codes. We do not take bookings by WhatsApp, phone or email.

Working days and hours can change, for example in Ramadan or on public holidays. The app always shows the start times you can book.

You can book several services for the same address in one checkout and pay once. Each service is then carried out as its own job.

You can book for someone else's home. Add that person's name and phone number when you book, and only with their permission.

You can set up a repeat booking. We send the same crew when we can.

Prices and payment

Prices are shown in the app.

Before you pay, the app shows the final price, including any supplies and fees. That is the price of your booking. The price can change after you book if you change the booking, extend the job, or the crew correct your car's size (see On the day). Any change is shown in the app.

You pay in the app when you book. Payments are processed by HyperPay, our payment provider. The app shows the payment methods you can use.

If you save a card, HyperPay holds the card details, and your full card number never reaches Sahel. We keep only a reference from HyperPay (a token), the last four digits and the expiry date.

For a repeat booking, each visit is charged to your saved card 24 hours before it starts. If the charge fails, the app uses your Sahel wallet balance where possible. If not, we tell you, and you can pay until 6 hours before the visit. If the visit is still unpaid by then, only that visit is cancelled, and the rest of your repeat booking continues. We remind you a month before your saved card expires.

Your receipts are electronic invoices issued through JoFotara, Jordan's national e-invoicing system. You find them in the app.

Tips are optional. 100% of every tip goes to the crew.

Promo codes and referral rewards have their own conditions, shown in the app when you use them.

On the day

A few hours before the job, the app shows who is coming. You can follow the crew's arrival live, and you get updates in the app when anything changes.

You can chat with and call the crew in the app. Your phone number is not shown to the crew.

Please make sure the crew can reach the home or the car at the start time, for example building access and where the car is parked. Add anything that helps to your address notes.

If you will not be at home, use guest access in the app so someone else can receive the crew.

Car size correction: the crew check the car's size on arrival. If the size the app set is wrong, they correct it with a photo, and the price difference is charged or refunded automatically.

Car photos: before and after every wash, the crew take 8 set photos around the car, with the time and place recorded. These photos help us review any damage claim.

Extending a job: if you need more time while the crew are with you, request it and pay for it in the app. It can be approved only if the crew are free afterwards.

Our crew

Every job is done by Sahel's own team. Sahel decides which crew go to each job.

You may not hire a Sahel crew member privately, or pay a crew member directly for any work outside the Sahel app.

Please treat the crew with respect. A crew member may leave any job where they do not feel safe. If a crew member reports harassment or abuse, we may freeze your account while we review the report, and close it for good if the report is confirmed.

Ratings and reporting a problem

After each job, you can rate the crew and the service separately.

If something is not right, report a problem from the booking in the app. Sahel's team will review it.

Damage

If you believe something was damaged during a job, report it in the app within 24 hours after the job ends.

We review each claim using the job's records, including the car photos for car washes, and tell you the outcome in the app. This does not affect any right that Jordanian law gives you.

Using Sahel properly

Do not misuse the app or website, give false details, or use Sahel for anything unlawful. We may suspend or close an account that does.

Our responsibility

We take care with your home, your belongings and your car while we work. Our responsibility to you is set by the laws of the Hashemite Kingdom of Jordan.

Nothing in these terms takes away or limits any right that Jordanian law gives you and that cannot be limited by agreement, including your rights as a consumer.

If events outside our control, such as severe weather, road closures or decisions of the authorities, affect your booking, we tell you in the app.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change affects you, we tell you in the app.

Law and disputes

These terms are governed by the laws of the Hashemite Kingdom of Jordan. If you have a complaint, please contact us first so we can try to settle it with you directly. If we cannot, the competent courts in Amman decide the dispute.

Contact

For help with a booking, use the Sahel app. For questions about these terms, email support@trysahel.life.

Al Sahl Al Saab Home Cleaning Services / Limited Liability Company, Amman, Jordan. Website: trysahel.life.